Terms and Conditions

Acknowledgement and Acceptance of Terms of Use

Use of this web site is subject to the terms of this "User Agreement" and any other rules or policies that may be published on this web site. Please read this User Agreement carefully before using this site. By using this web site, you agree to be bound by all of the terms and conditions of the User Agreement. www.foxfordwoollenmills.ie reserves the right to modify the terms of this Agreement from time to time, and without notice to you.

Copyright - Restrictions on Use

The materials and content displayed on this web site, including but not limited to text, software, graphics, video, music, sound, names, logos, trademarks and service marks are the property of www.foxfordwoollenmills.ie, its affiliates or licensors and are protected by copyright, trademark and other intellectual property laws. By using this site, you acknowledge that the site contains proprietary and confidential information of www.foxfordwoollenmills.ie, its affiliates or licensors. Any such materials or content may be displayed solely for your own personal, non-commercial use. You agree not to modify, reproduce, transmit, distribute, discriminate, sell, publish or broadcast any such material or content without the written authorization of www.foxfordwoollenmills.ie or the appropriate affiliate or licensor.

Permitted Use

Any copying, distribution or republication of any content is expressly prohibited without the prior written authorization of www.foxfordwoollenmills.ie.

Disclaimer of Warranties

Your use of this web site is at your own risk. www.foxfordwoollenmills.ie makes no representations or warranties of any kind, express or implied, as to the operation of this site, its contents, any information made available on this site, or any Speeches or other materials and services offered on this site. www.foxfordwoollenmills.ie disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability, title, fitness for a particular purpose or occasion and non-infringement with respect to all of the foregoing. www.foxfordwoollenmills.ie does not warrant that use of this site will be uninterrupted, secure or error-free, that messages or requests will be delivered, that defects will be corrected, or that the site or the server that makes the site available are free of viruses or other harmful components. By using this site, you agree that any material and/or data downloaded or otherwise obtained from this site is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data.

Limitation of Liability

In no event will www.foxfordwoollenmills.ie, its affiliates, licensors or other third parties mentioned on this site be liable for any damages whatsoever including but not limited to direct, indirect, incidental, punitive or consequential damages (including those resulting from lost profits, lost data or business interruption) arising out of the use of this site, or any web sites linked to this site or other materials or services offered on this site.

Other Sites

This site contains links to other sites. www.foxfordwoollenmills.ie and its affiliates do not review or monitor these other sites and are not responsible for the content of such sites. Your access to such sites via the links contained on this site is solely at your own risk.

Indemnification

By using this site, you agree to indemnify, defend and hold harmless www.foxfordwoollenmills.ie and its affiliates, agents and licensors from any claim or demand made by any third party due to or arising out of anything you submit, post, transmit, upload or publish on this site.

Termination

www.foxfordwoollenmills.ie reserves the right to restrict or deny access to this site to any user, including those users that have previously had access. Furthermore, www.foxfordwoollenmills.ie may terminate the services provided by this site with or without cause at any time and effective immediately.

Governing Law

This User Agreement and any disputes arising out of or relating to this User Agreement or the services provided by this site shall be governed by and construed in accordance with the laws of Ireland.

Our Returns Policy

We hope you enjoy our product, all of our pieces are created by master craftspeople with care and affection.

We think you’ll love your new purchase! However, if you are unhappy with a purchase you will be refunded in full provided the product is returned in good condition within 30 days of receipt. You can request either a refund or an exchange.

  • Return the unused and unopened product securely in its original packaging to Web Department, Foxford Woollen Mills, Foxford, Co. Mayo
  • Returns (for reasons other than a manufacturing defect) will be arranged using the original payment method and all postage or shipping costs will be at the customer’s expense.
  • If you have paid by card please allow up to 7 days for the credit to appear on your account. If you have paid with a gift card, a new gift card will be issued for the amount of the credit and emailed to you.
  • In the unlikely event that an item is defective please contact us as soon as possible and no later than 7 days from receipt of goods. We will then arrange your return (refund or exchange) and we will refund all postage/shipping costs.
  • Please note that we are not responsible for the goods until they have been received at our warehouse in Foxford- so we strongly recommend that you arrange a tracking number for the parcel. Items lost in transit will not be treated as returned items.
  • Please also beware that we do our best to present colours in our product photography. However, we cannot guarantee that the colour on your screen will be a true representation and slight variations may occur.
  • Foxford Woollen Mills reserves the right to refuse any order or cancel an existing order without notice or providing a reason.

 

Payment and VAT

Payment for products and delivery services can be made in EUR or the local currency that is offered to the country to which your order is being delivered. All prices shown on the website for both products and delivery services are inclusive of any applicable Irish VAT. The total price you pay for products and/or delivery, is always the same, regardless of whether or not Irish VAT is chargeable on the sale.

Where you've requested delivery to an EU address, the price paid for the product and the delivery service will usually include VAT at the appropriate rate for the country of delivery.

Where you've ordered products for delivery to a non-EU address, both the products and the delivery service will normally be zero-rated, with no Irish VAT chargeable on either. However, the price paid by you for the products and delivery services will remain the same as shown on the website.

Delivery and Shipping Charges

All shipping charges are calculated based on the total weight of your order and the ship-to address. All prices are inclusive of VAT.

If you are shipping to an address outside of the EU, please note that you are responsible for any import duties and clearance fees (if applicable) in your country. We recommend that you ask local authorities about these duties and clearance fees in advance.

We value your privacy – our Privacy Guarantee

This privacy policy statement covers the www.foxfordwoollenmills.com website.

Because we are committed to protecting your privacy, this statement of our policy fully discloses the following information:

  • What personally identifiable information URL collects.
  • How we the information.
  • With whom they may share user information.
  • What choices are available to users regarding collection, use and distribution of the information
  • What types of security procedures are in place to protect the loss, misuse or alteration of information under their control.
  • How users can correct any inaccuracies in the information.

If you have questions or concerns regarding this statement please contact us by using this contact form or emailing us at marketing@fwm.ie or by phone on +353 94 9256104.

Information Collection

www.foxfordwoollenmills.ie is the sole owner of the information collected on www.foxfordwoollenmills.ie other than credit card information which goes directly to our payment processing partners.

Order

We request information from customers on our order forms. A customer must provide contact information (such as name, email, phone) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to complete customer's orders. If we have trouble processing an order, the information is used only to contact the user.

Contact Us

If you contact www.foxfordwoollenmills.ie through our Contact Us form, we will collect contact information such as your name and email address. This information is used to respond to your question or request.

Information Use

Cookies

A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our sites. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. We use a cookie to keep track of the products you are ordering.

Log Files

Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the sites, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. We use information to maintain the proper technical functioning of the site.

Google Analytics

We use Google Analytics to monitor how customers use www.foxfordwoollenmills.com - this information cannot in anyway personally identify a customer other than his/her general geographical location.

Communications from the Sites

We send out two types of email communications.

  1. Service related emails - i.e. order confirmations emails, forgotten password emails.
  2. Marketing Emails - newsletters, etc.

These are information only emails that a customer has to 'opt-in' to and they always include an opt-out option.

Sharing

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web sites.

Aggregate Information (non-personally identifiable)

We do not share aggregated demographic information with our partners and advertisers.

Third Party Advertisers

We do not use any advertising on the sites.

Third Party Intermediaries

We use an outside company for credit card processing company to collect money from customer's credit cards. These companies do not automatically retain, share, store or use personally identifiable information for any secondary purposes.

Business Transitions

In the event www.foxfordwoollenmills.com goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. Users will be notified via email prior to a change of ownership or control of their personal information. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.

Disclosure

We post customer comments on our website which may contain personally identifiable information such as the customer's name. We do obtain the customer's consent prior to posting the comment to post their name along with their comment. We do not share Personally Identifiable Information for any unknown or unrelated uses.

Links

This Web sites contains links to other sites. Please be aware that we, www.foxfordwoollenmills.com, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our sites and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by these web sites.

We do not share Personally Identifiable Information for any unknown or unrelated uses.

Security

This Web sites takes every precaution to protect our users' information. When users submit sensitive information via the Web sites, their information is protected both online and off-line.

When our order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices.

If users have any questions about the security at our Web sites, users can click here to email www.foxfordwoollenmills.com

Supplementation of Information

We do not supplement the information we receive with information from 3rd party sources.

Purchasing History

We do not combine any information that we collect with any third party.

Enhancement of Marketing Profile

We do not purchase third party marketing data.

Correcting/Updating/Deleting/Deactivating Personal Information

If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can usually be done by emailing our Customer Support here or logging into your account here.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the sites, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web sites notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us at:

Phone:+353 94 9256104

Contact: Foxford Woollen Mills, Foxford, Co. Mayo, Ireland.

Email: marketing@fwm.ie